Complaints and Concerns

Complaint Policy

At PPI Management Inc. (‘PPI’), we are committed to providing high-quality support to our independently contracted advisors who in turn provide service to their clients. Outlined is our procedure for handling complaints to ensure they are dealt with promptly, and in a fair and equitable manner.

Definition of a Complaint

A complaint is any dissatisfaction or reproach regarding a service or product offered that is communicated in writing.

How to make a Complaint

To make a complaint, clients can send their written complaint to either the insurance carrier complaints link on their website or to their advisor, who will then forward the complaint to compliance@ppi.ca. The compliance department will escalate the complaint to the insurance carrier to investigate and they will contact the client.